Aurora Marine Shipping Policy

FLAT RATE SHIPPING

We Ship to 48 contiguous US States & Canada for a flat rate of only $10.95, delivered right to your door by courier.

NOTE: We do not ship to PO Boxes.

 

GET FREE SHIPPING!

When you order  $250  $100 or more.

 

INTERNATIONAL SHIPPING

For International Shipping Call for a quote.

aurora marine

<h2>RETURNS</h2>

<p>It can happen; you sell your boat, situations change, you changed your mind or simply ordered the wrong product by mistake. We understand.</p>

<p> You have the option to return your order within 30 days of the date of order, providing that the products are in their original, untampered, undamaged and unopened containers and you write the <b> RMA </b> number on the return shipping label. You will be responsible for return shipping costs and a 15% Handling and Restocking Charge will be applied to your refund.</p>

<p> Upon receipt and inspection, your credit card or original method of payment will be refunded within 7 to 10 business days.</p>

<p> <b>DO NOT</b> return any merchandise without a <b>RMA (Return Merchandise Authorization)</b> number. Unauthorized shipments will be refused and returned to you, at your expense.</p>

<p> Products cannot be exchanged. Wrong products will have to be returned for credit and new products ordered. </p>

<p> Products cannot be returned after 30 days from order date. No exceptions. </p>

<h2>INSTRUCTIONS:</h2>

<p>Telephone 905-564-4995 or 1-866-214-3444 9:00 am to 4:00 pm Monday to Thursday and ask for the Order Department. <b> Have your order number and date of order handy.</b> They will take down your details and email a RMA number and full instructions on how to return your products. Follow the instructions carefully; taxes, duties or other levies because of wrong valuations or descriptions will be charged to you.</p>

<p>Package your products in the original shipping box or make sure that the products are well packaged and protected in the shipping box. Damaged products or products damaged in shipping will be disposed of and not refunded. Arrange for return shipping by the most economical means.</p>

<p>Upon receipt and inspections of your returned goods, a refund will be issued to your original method of payment, within 7 to 10 business days. </p>